Call Center Representative Job at LHH, Louisville, KY

Njh4UFQ4eXdwaDFoZDBTNTNQK1hpMGM4K2c9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

Cafe Zupas

General Manager - Davis County, Utah Job at Cafe Zupas

 ..., South Africa, Italy, or Greece, our annual trips celebrate your success in style! Why Caf Zupas? Were not your average restaurant. We serve house-made, globally inspired soups, salads, sandwiches, and desserts all prepared fresh daily in our modern, next-generation... 

Career Group

Receptionist/Administrative Assistant Job at Career Group

 ...Receptionist/Administrative Assistant A global hedge fund is seeking an experienced Receptionist/Administrative Assistant with strong administrative and communication skills to join their gorgeous, new Midtown East office to support front desk operations and a team... 

Global-5

Web Developer & IT Support - Onsite (Not Remote) Job at Global-5

 ...strategic consulting. Role Description Global-5 is seeking a Web Administrator & IT Support Specialist to manage our web...  ...tools to detect and respond to threats. Front-End Support & Development Perform basic front-end updates (HTML, CSS, JavaScript) for... 

Ascendion

Graphic Software Engineer Job at Ascendion

 ...products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our... 

Medasource

RWE Oncology Data Analyst Job at Medasource

 ...years of relevant, post-graduation experience. Doctoral level training with a minimum of two (2) years of relevant experience is...  ...Knowledge and experience in qualitative analysis and data sets (e.g., free-text natural language processing, survey data) is preferred....