Job Description

Call Center Specialist

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults, and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care providers best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented call center specialist PRN 12 hours varied days and night shifts, to join the team of compassionate, dedicated professionals. The call center specialist receives calls from referral sources for psychiatric assessment, takes demographic information on the person to be assessed, and dispatches a MAT assessor. Thorough and accurate documentation of calls and other related paperwork is a critical component of the job.

Job Duties

• Triage calls and facilities referrals to appropriate outpatient services
• Insurance verification
• Data entry in multiple platforms such as sharepoint
• Coordinates and facilitates the transfer of patients with behavioral health needs
• Dispatches remote assessor and collaborates for next step patient care

Benefit Highlights

Challenging and rewarding work environment

Career development opportunities within UHS and its 300+ subsidiaries!

More information is available on our Benefits Guest Website

Qualifications Requirements

Education required: High School diploma/GED. Preferred: Bachelor's degree in Counseling, Psychology, Social Work or Social Services.

Licensure and certification required: N/A

Experience required: 1-3 years related work experience

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

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