Job Description
Key responsibilities include:
•Supporting and managing consumer identity lifecycle processes with ForgeRock and Okta platforms, including registration, authentication and account recovery.
•Execute and support the IAM strategy for consumer-facing applications, ensuring a seamless and secure experience.
•Provide technical expertise and leadership on IAM related incidents, investigations, and resolution.
•Self-Service Capabilities: Enhance user autonomy and satisfaction by providing comprehensive self-service options.
•Integration: Integrate CIAM solutions with existing systems of record and business insight tools to support data management and business growth.
•Manage identity federation across multiple platforms and applications, ensuring a consistent and frictionless login experience.
•Maintain a strong working knowledge of relevant IAM technologies within the industry and their capabilities.
•Maintain subject matter expertise on new technology as it is added to the environment.
•Manage expectations from the Operations manager, Domain Owner, and Sponsor for solution design, architecture, and capabilities.
Day to day activities will include:
•Ensure support of IAM Production systems according to uptime SLAs.
•Work closely with IAM professionals to coordinate in delivering solutions to UAT/Production systems.
•Be a frontliner and stay on top of the Production incidents across enterprise-wide consumer IAM solutions and make sure they are addressed and remediated in a timely fashion.
•Work closely with Service Recipients, stakeholders, and Enterprise Architecture to identify and manage cross-impacts for security operational/architectural decisions.
•Participate with and lead complex problem analysis and problem-solving skills.
•Prioritize emerging issues and risks.
•Understand business pain points, their impacts, root causes, business needs and solution options.
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