Job Description

Practice Administrator

The Practice Administrator is responsible for the successful and efficient operations of School Based Therapy. Works with Director of Practice Operations, Service Line leadership and GME/Education Leadership to ensure clinic is providing high quality of care for the patient, ensuring the educational needs of learners are being met, and assisting with the success of the various service lines.

Specific Responsibilities:

• Responsible for the successful operations of School Based Therapy
• Responsible for achieving operational metrics/KPIs such as appointment volume, quality, budget, etc.
• Responsible with partners across MAHEC to achieve patient satisfaction goals.
• Partners with the onsite providers and Satellite Medical Directors in achieving productivity and patient satisfaction goals.
• Ensures clinics are staffed according to approved staffing models.
• Partner with the Central Billing Office on oversight of the registration, front desk and check out staff.
• Collaborates with Director of Practice Operations, Service Lines(s) leaders and finance in creation of annual budget.
• Responsible for meeting budgeted financial goals.
• Assist the School Based Therapy manager in implementing and maintaining clinical workflows in School Based Therapy

This role description is a general description of the essential job functions. It is not intended to describe all the duties the School Based Therapy Practice Administrator may perform.

Key Competencies:

• Communication Skills
• Decision Making
• HealthCare Knowledge
• Interpersonal Skills
• Organizational Values
• Problem Solving

Specified Skills:

• Computer: Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Foreign Language: Spanish speaking skills preferred.

Physical Demands: Not Applicable.

Supervisory Responsibilities: N/A

Education and Experience:

• Minimum Qualifications:
• Bachelor's degree or a minimum of three years in healthcare practice management in a supervisory role.
• Knowledge of practice management systems and Electronic Health Record Systems.
• Knowledge of claims processing/billing.
• Preferred Qualifications:
• Master's Degree in either Health Administration or Business Administration.

Required Licenses: N/A

Schedule: Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

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