Job Description

As an Engagement Coordinator with ACE, you’ll guide new participants from recruitment through initial assessments, helping them access life-changing programs with ease. You’ll provide critical support, ensuring potential participants are well-informed and ready to succeed in our programming. In this role, you’ll oversee pre-enrollment paperwork and processes, making a lasting impact on participants’ journeys from the very start. If you're organized, detail-oriented, and passionate about empowering others, join us to help open doors to opportunity and growth.

DUTIES & RESPONSIBILITIES

• Address all communication and incoming inquiries about ACE program enrollment.
• Review potential participant referrals and interest forms, input referral information into the data system, and follow up with potential participants.
• Facilitate participant transition to a program representative as appropriate.
• Manage participant recruitment/engagement documentation, collaborating with the ACE communications team as appropriate.
• Manage and process participant referrals 
• Coordinate and facilitate recruitment presentations in the community.
• Coordinate/co-facilitate orientations in collaboration with the ACE program staff as appropriate.
• Enter YouthBuild student demographic, intake, and attendance data in relevant data information systems.
• Conduct daily wellness screenings of participants signing in to programming ensuring they are in alignment with program expectations. 
• Keep the main office presentable, professional, and safe.
• Foster positive relationships with program participants, community members and partner organizations.
• Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• General proficiency in navigating and using technology.
• Possesses the interpersonal skills needed to promote a safe, positive, and inclusive professional work environment conducive to effective service delivery; communicates effectively both orally and in writing. 
• Is sensitive to community, cultural and personal dignity of program participants and is able to successfully engage, assess, and plan services for participants typical of the program’s target population. 
• Recognizes appropriate boundaries and limitations on interactions with program participants and their families and the need to maintain professional standards and practices. 
• Is familiar with standard approaches to accurate participant record keeping, including timely charting, notation formats, content limitations, and confidentiality practices.
• Able to work in assigned locations that may expose oneself to hazardous conditions or in extreme physical or discomfort or distress.
• Ability to assess conditions and responsiveness to interventions and restorative practices.
• Possesses necessary de-escalation skills to ensure safety

PHYSICAL REQUIREMENTS:

• Prolonged periods standing and walking throughout facilities.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to bend, lift, stretch, climb, and crawl to provide services.

QUALIFICATIONS:

• Proven ability to deliver customer service or sales support, coupled with thorough documentation experience in social service contexts.
• Spanish language skills, verbal and written 
• Possess a current California Driver’s License, clean DMV record & adequate auto insurance. 
• Must submit to a Department of Justice Criminal background check 
• Initial TB employment clearance required

The anticipated pay range for candidates who will work in California is $28.85 to $30.45 hourly. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc.

Alliance for Community Empowerment provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

This project is funded in part by a $1,332,000 million grant awarded under the YouthBuild Program with the U.S. DOL-Employment and Training Administration. This program is an Equal Opportunity Employer/Program, and Auxiliary Aid and Services are available to individuals with disabilities upon request.

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